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Getting Started
Set up your account and run your first analysis.
Photos
Capture and upload skin photos for analysis.
Skin Reports
Understand your scores and personalized routine.
Products
Recommendations, your cabinet, and purchasing.
Billing
Payments, invoices, and refunds.
Membership
Plans, upgrades, and cancellations.
Specialists
Your specialist, messaging, and consultations.
Privacy
Your data, deletion, and sharing.
Account
Profile, notifications, and language.
Technical Issues
Browsers, camera, and uploads.
Popular articles
Welcome to KDERMAI
A quick tour of your account and what to do first.
Your first skin analysis
What to expect while your analysis is being prepared.
How to capture great skin photos
Lighting, framing, and pose tips for accurate analysis.
Understanding your skin report
How to read your scores, routine, and specialist notes.
How recommended products are chosen
Matching products to your skin and concerns.
Membership plans explained
What each tier includes.
Canceling your membership
How to stop renewals.
What is a KDERMAI specialist
The licensed professional behind your plan.
What data we collect
Profile, photos, and usage — and why.
How to delete your data
Request full deletion anytime.
Camera not working
Permission and hardware troubleshooting.