Technical Issues

Camera not working

Permission and hardware troubleshooting.

If the camera will not start, check permissions first.

Try these steps

  • •Allow camera access when prompted.
  • •Make sure no other app is using the camera.
  • •Try a different browser or restart your device.
  • •Use the gallery upload option as a fallback.

Was this article helpful?

Related articles

Back to Technical Issues

Before you continue — important notice

KDERMAI provides AI-assisted skincare guidance reviewed by licensed specialists. By using this platform you agree to our terms and acknowledge the following:

✓Not a substitute for medical advice or diagnosis
✓Photos processed by AI for skincare analysis only
✓Specialist recommendations are professional opinions, not prescriptions
✓Data retained per our Privacy Policy — delete anytime in Settings